"Thank you very much for helping me solve the problem." Consumer Liu said gratefully when he stepped out of the 12315 complaint reporting hall. Recently, the Chibi Market Supervision and Administration Bureau successfully coordinated an order to make a kitchen cabinet and agreed to unclear the house decoration dispute.
On November 3, 2019, Liu, who lives next to the train station in Chibi City, was preparing to renovate the house, and delivered a deposit of 2,000 yuan to order a set of overall kitchen cabinets in a decorative material store in Deng. After the installation was completed on November 19, it was found that there was no wooden board against the wall of the kitchen cabinet, and the steel nails were exposed on the surface of the kitchen cabinet. One foot of the kitchen cabinet was more than one centimeter short, and a small hole was apparent on the ground. The accused party was suspected of cutting corners and cutting materials. Security risks. On November 22, Liu lodged a complaint to the Municipal Market Supervision and Administration Bureau "12315", demanded that the operation be stopped immediately, and all personal deposits be returned, and certain compensation be given.
On November 27, law enforcement officials went to the complainant's residence to investigate. By looking at the scene and consulting relevant evidence, the complainant's report was basically true. In view of the fact that the complaining parties did not enter into a documented kitchen cabinet custom decoration contract, they were all verbal agreements. With active promotion of relevant laws and regulations and considering the facts of the two parties, the two parties reached an agreement on mediation, and the respondent returned the complainant's deposit on the spot. 1,200 yuan, the semi-finished products of the installed kitchen cabinets and the remaining unused plates were dismantled by the respondent.
Source: Correspondent Xu Yu Ma Jin
(Responsible editor: Shu Qin)
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